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Frequently Asked Questions

Frequently Asked Questions

EagleRider Rentals

When do I need to pay for my motorcycle rental?

What Damage Waivers and Supplemental Liability Insurance does EagleRider offer?

What is VIP-ZERO Plus Theft and Damage Waiver?

Is there a rental reservation deposit? If so, how does it work?

Do I need a 3-wheel motorcycle license to rent the Can-Am Spyder?

Do I need a Motorcycle Endorsement to rent the Slingshot?

What kind of license is required to rent from EagleRider?

Does EagleRider offer any discounts on rentals?

What is the VIP Plus Theft and Damage Waiver?

Does EagleRider have rain suits available for rent or purchase?

Does EagleRider provide an orientation to my rental motorcycle if it is a model I do not ride at home?

Do you offer accident insurance for All-Terrain Vehicles (ATVs)?

Does EagleRider offer helmets with speakers, microphones, and two-way communication?

What is Supplemental Liability Insurance?

Can customers drop off their bikes after hours?

Are customers welcomed as walk-ins?

Are side-cars available for rent?

Do you offer bikes with backrest and saddlebags? Which bikes?

Do you offer Jacket rentals?

Does EagleRider offer airport pick-up?

How does the security deposit (credit card authorization) work?

Can I have the motorcycle delivered to my home, hotel, or other location?

Can I add additional riders to my rental?

What is the minimum age requirement to rent from EagleRider?

Do you offer helmets and other gear?

Is there a secure place for me to store my luggage?

Does EagleRider offer One Way Rentals?

What happens if I get a flat tire?

What is your fuel policy?

Are EagleRider rental motorcycles equipped to allow us to power items such as GPS, iPod®, or other devices while we are riding?

How are rental rates calculated?

What are your hours of operation?

How are mechanical breakdowns handled?

Are the side saddlebags and storage on motorcycles lockable?

Am I able to take my EagleRider rental motorcycle across international borders?

Do you rent GPS systems?

What is included in the rental?

What gear do I need?

Can EagleRider assist me with booking hotels and attractions along with my motorcycle rental?

Who can use store credits?

When can I use store credits?

Do store credits expire?

What is covered with roadside assistance?

What if I am under 21 and trying to rent a motorcycle?

Is lane splitting legal in the USA?

What happens if I lost my rental motorcycle key?

How do refunds of security deposit work?

Do I need a trailer if renting an Off-Road vehicle?

What if the weather is too unsafe to ride in?

What is Peak Season Surcharge?

Can I use store credit on group booking?

What happens if I need to cancel my tour?

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EagleRider Self Drive Tours

What happens if there is a bike breakdown?

Can I use store credit on group booking?

How do refunds of security deposit work?

What happens if I lost my rental motorcycle key?

Do store credits expire?

When can I use store credits?

Who can use store credits?

What is a Self Drive Tour and what is included?

When do I have to pay for the Self-Drive Tour?

What happens if the weather is too severe to ride?

Is there insurance included with the bike?

Will I receive my first choice bike, is it guaranteed?

Is there a tour deposit, if so, how does it work?

Where can I store my luggage while on tour?

Is breakfast included?

Do you provide airfare?

Can we customize an existing tour or create a completely custom tour?

Are there set departure dates for Self Drive Tours?

Can we change the hotels/itinerary once the tour is booked as well as while I’m on tour?

Can we book pre and post-tour nights?

What kind of hotels are included in the tour and can we have a hotel list?

If I have a restricted motorcycle license can I still ride on a tour?

What are the requirements to participate in a Self Drive tour?

What is the difference between a Self Drive Tour and bike only rental?

What is the difference between a Self Drive and Guided Tour?

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EagleRider Guided Tours

What is the weather going to be like?

What happens if I need to cancel my tour?

Does EagleRider provide airport and hotel transfers for my tour?

I own a motorcycle; can I ride my own bike on a guided tour?

Do I have to stay with the group at all times?

Can I swap bikes with another person in my group?

What kind of clothes should I bring?

How old do I have to be to go on a tour?

Will I receive some kind of information about my tour before I arrive?

Do I need a visa for the USA?

Can I go in the support van if I get tired?

Do I need to bring rain gear?

Do all bikes have a windshield?

Who can use store credits?

When can I use store credits?

Do store credits expire?

What happens if I lost my rental motorcycle key?

How do refunds of security deposit work?

Can I use store credit on group booking?

What are the hotels like on a guided tour?

Can EagleRider assist me with booking additional hotels for before and after my tour?

Do I need to bring my own helmet?

Can I check my email while on tour?

How many miles do we ride each day?

Are fuel and oil included on our Guided Tours?

How do I get to the airport when the tour is finished?

Do I get the bike I choose if I book early enough?

How many people are in a group?

Do I need a motorcycle driver's license to take part in a guided tour?

How much luggage can I bring?

What kind of insurance do you recommend?

What if my flight is delayed and I can’t make it on time?

Do you require certain experience to participate in a guided tour?

What bike is best if I ride with a passenger?

Do I have to pay a deposit to make a reservation?

Will there be enough photo stops on a guided tour?

Do the prices vary by bike model?

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EagleRider Membership

Can I extend my rental using my rental credit(s) even after picking up?

What are Rental Credits?

Why can't I use my credits at the booking checkout?

What happens if I don’t use my monthly rental credit(s)?

How can I redeem a Rental Credit or get my eligible Membership Discount?

Can I extend a confirmed reservation utilizing credits in my account?

How can I use my Rental Credits?

Can I cancel my membership?

Do my credits expire?

How long does the Membership last?

What happens to my credits when my membership is canceled?

Where can I use my membership?

How do I take advantage of my Free Birthday Rental?

Are Rental Credits Always Accepted?

Where can I use my Membership Discount?

How can I use a rental credit for friends or family members?

Can I cancel my reservations made with credits?

Do I still have to pay for other fees when making a booking as a member?

Can I give my rental credits to someone else without making a booking?

Who can enroll in Club EagleRider?

How do I enroll in Club EagleRider?

As a member, do I get a discount on additional rentals and tours?

What information will I need to complete my Club EagleRider enrollment?

If I am having an issue with my membership, how can I get help?

How can I renew my Membership in Club EagleRider?

What is a credit transfer fee and why am I being charged this fee?

Can I use my credits on tentative or vehicles with limited availability?

Can I upgrade my current membership?

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EagleShare Renter

How can I book a motorcycle on EagleShare?

How do I get approved to ride?

What is the minimum age requirement to rent from EagleShare?

How can I know if my booking has been accepted and confirmed?

Do I need my own motorcycle insurance?

I just booked, now where can I find my owner's details and contact information?

Am I required to do anything before the trip starts?

Can I change the pick-up and return dates on my trip?

What if I have to cancel my trip?

What if my host cancels my trip?

What if I'm running late because of a flight delay or other emergency?

Where can I find the bike pick-up/drop-off location?

Do I need to take photos before I pick-up the motorcycle and when I return the motorcycle?

What if the motorcycle is unsafe to ride when I pick it up?

Can other people ride a motorcycle that I booked?

What happens if I have an accident?

How much mileage is included in my trip?

Can I extend the return date or return the motorcycle early?

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EagleShare Private Owner

How does EagleShare find renters for me?

How do I list a motorcycle on EagleShare?

What vehicles can I list on EagleShare?

How do I set the rental price for my vehicle?

What discounts can I offer?

How do I set the daily availability for my motorcycle?

What is Book Instantly and How do I turn it on/off?

How do I add Gears & Extras?

How do I cancel a confirmed booking?

What if my renter’s flight is delayed or canceled?

How do I know if a booking is canceled by my renter?

How do I report a renter's No-Show?

Why do I need to take trip photos?

How much of the rental revenue do I get to keep?

Will I receive earnings for a canceled booking?

What steps can I take to help prevent theft of my bike while on rent?

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EagleShare Account

How to close your account?

How do I change my email?

How do I change my account password?

How do I create an account on EagleShare?

How do I contact EagleShare?

How do I get help with a question?

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EagleShare Commercial Owner

How much of the rental revenue do I get as a commercial owner?

Who qualifies to become a Commercial Owner?

Will EagleShare provide insurance to renters with Commercial Owners?

Will my day-to-day operations change at all?

How will I get paid?

How do I accept bookings?

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