EagleShare Help Center

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EagleShare Help Center

Frequently Asked Questions

Frequently Asked Questions

EagleShare Renter

Starting Guide for Renters

How long does it take to get approved?

How do I get approved to ride?

What is the minimum age requirement to rent from EagleShare?

How can I know if my booking has been accepted and confirmed?

Do I need my own motorcycle insurance?

I just booked, now where can I find my owner's details and contact information?

Am I required to do anything before the trip starts?

Can I change the pick-up and return dates on my trip?

What if I have to cancel my trip?

What if my host cancels my trip?

What if I'm running late because of a flight delay or other emergency?

Where can I find the bike pick-up/drop-off location?

Do I need to take photos before I pick-up the motorcycle and when I return the motorcycle?

What if the motorcycle is unsafe to ride when I pick it up?

Can other people ride a motorcycle that I booked?

How much mileage is included in my trip?

What are the prohibited activities?

What happens if I have an accident?

Can I extend the return date or return the motorcycle early?

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EagleShare Private Owner

How to change the bike image thumbnail on the rental pages?

How do I remove or delist my motorcycle(s) on EagleShare?

How to unlist my vehicle(s)?

Starting Guide for Owners

How do I start the pick-up process with my renter?

What maintenance requirements does my motorcycle have to meet?

How does EagleShare find renters for me?

How do I list a motorcycle on EagleShare?

What vehicles can I list on EagleShare?

How do I set the rental price for my vehicle?

What discounts can I offer?

How do I set the daily availability for my motorcycle?

What is Book Instantly and How do I turn it on/off?

How do I add Gears & Extras?

How do I cancel a confirmed booking as a host?

What if my renter’s flight is delayed or canceled?

How do I know if a booking is canceled by my renter?

How do I report a renter's No-Show?

Why do I need to take trip photos?

How much of the rental revenue do I get to keep?

Will I receive earnings for a canceled booking?

What steps can I take to help prevent theft of my bike while on rent?

How can I mark unavailable dates for my listing? And what is the difference between "Not available for pickup/drop-off" and "My bike is not available"?

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EagleShare Account

How do I change my account password?

How do I change my email?

How to close your account?

How do I create an account on EagleShare?

How do I contact EagleShare?

How do I get help with a question?

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EagleShare Commercial Owner

How do I get paid on my rentals?

How much of the rental revenue do I get as a commercial owner?

Who qualifies to become a Commercial Owner?

Will EagleShare provide insurance to renters with Commercial Owners?

Will my day-to-day operations change at all?

How do I accept bookings?

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