EagleShare strives to better serve you by keeping you informed of promotions, products, and services, while, at the same time, safeguarding your PII. Our intent is to bring you offers and discounts that we believe are relevant to your interests offered by and through EagleShare and EagleShare's affiliates and other non-affiliated companies with whom we have business relationships.
If you have any questions or concerns regarding this statement, you should contact EagleShare by email at email@example.com.
WHAT IS PERSONALLY IDENTIFIABLE INFORMATION AND HOW IT IS COLLECTED
We need to collect certain information about you, whether you are a renter or an owner. For example, if you are an owner of a motorcycle, you must have an account with us in order to list a vehicle for rent. When you choose to share the information with us, we display this information to potential renters.
Creating an account is not required to search on the marketplace, check the prices of different vehicles, or explore vehicle details. If you choose to receive our newsletters or engage in other marketplace activities, you must create an account and provide personal information. The service that you chose will determine what information we collect from you. This information may include, but not be limited to:
- Email Address
- Home and/or Business Address
- Telephone Numbers at which we can contact you
- Your Date of Birth
- Method of Payments (credit card and expiration date)
- Driver’s License and Province/Country of Issuance
- Vehicle details, such as Vehicle Identification Number (VIN)
- Identity verification information
How we collect this information will depend on how you use our services. We may collect this information directly from you by telephone, email, upon completion of an application or enrollment form, or through your use of our Service or the Internet. We may also collect information about your use of our Site, transactional and account information, e-mail, and other information related to communications to our Site. We may also collect information about you indirectly through a travel wholesaler, aggregator, tour operator, travel agent, an account program in which you or your employer participates, or through one of our partner programs when you deal with us through those means. Additionally, our franchisees, affiliates, and third parties may provide us with information about you.
You may choose not to provide some of your PII to us, but this may prevent us from providing our services to you, or limit our ability to provide you with the level of service that you would otherwise expect from us.
HOW PERSONALLY IDENTIFIABLE INFORMATION IS USED AND DISCLOSED BY EAGLESHARE
We strive to ensure a stress-free rental experience and are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the level of service we believe you expect from us, we may use your PII for the following purposes:
To provide the services and operate the services;
To do all things necessary to administer those services;
To provide customer support;
To research, develop, manage, protect and improve our Site and services;
To maintain and develop our service-oriented software and other business systems;
To make your experience with our service smoother and faster
To analyze data, or to have a third party do so on our behalf.
We may also use your PII such as your email address for other purposes. For example, such information may be used to process and track your transactions and to send you information about us, our affiliates, business partners' products and services, and other information that may be of interest to you. If you use our Site, information may also be used to evaluate what portions of our Site are visited more often than others, determine where visitors came from, where they go, and how long they stay on a particular page, or on our Site in general.
We may match information collected from you through different means or at different times, including, for example, information collected online and offline, and use such information along with information obtained from other sources, including third parties. To do this, it is often necessary to share this information with carefully selected vendors and business partners we work with, such as companies that manage accounts, offer affinity, frequent-user, and reward programs, and companies that perform marketing services, companies that provide insurance service, and other business operations for us. See below under Disclosing.
Your public listing page on the Services will always include some basic information, such as your name associated with your account, your public profile photo, and for owners, the city where your vehicle is located, your listing description, your calendar availability, transaction-related information to allow our community to evaluate your reliability and responsiveness, and reviews or feedback about you. Your public listing page may also include information about your cancellations and the approximate geographic pick-up location of your vehicle.
The Service allows your public profile and public listing pages to be included in search engines, in which case your public profile and public listing pages may be indexed by search engines and may be published as search results.
EagleShare enables vehicle owners to offer and share their vehicles with other individuals. If you agree to a booking through our Services, we may provide your information to the other party in that transaction as reasonably necessary to facilitate the transaction. For example, EagleShare may provide your mobile phone number to facilitate communication, your driver's license information to confirm license validity or your photograph for identification. We will also share the address of the vehicle and, if applicable, the proposed delivery location with the other party.
We may share information with vendors and service providers who support the operation of our Services and business and who need access to such information to carry out their work for us (including, for example, web hosting, analytics, payment processing, email delivery, marketing, insurance, claims administration, and customer support services). In some cases, the service provider may directly collect the information from you on our behalf. These service providers may use your personal information only as directed or authorized by us.
We may also disclose your PII to affiliated and non-affiliated organizations including, for example:
To your company or organization if you use our services under a corporate or another commercial account;
To rental vehicle manufacturers;
To your credit card issuer;
To credit reporting and fraud-checking agencies;
To debt collection agencies, if you fail to pay monies owed to us;
To government or private organizations responsible for the processing or handling of traffic or parking related violations;
To driver licensing authorities, directly or through intermediary organizations, when needed to verify compliance with EagleShare’ safe driver criteria for qualified drivers and/or to verify license information;
To the government, regulatory, and law enforcement agencies where the disclosure is required or authorized by law, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation, or other governmental requests, to operate our Site properly, or to protect or defend our rights or the rights or well-being of our employees, users or others or if you are involved (or are suspected by governmental authorities or our security functions to be involved) in any illegal activity, even without a subpoena, warrant or court order.
We may also transfer or assign your information to third parties as a result of or in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization, or liquidation. For more information see our sections below on changes in the use of your PII.
We may collect your computer's IP (Internet Protocol) address and domain name address, the identity of your Internet service or access provider, the type of web browsing software you use, your computer's operating system, the URL of the web page from which you came to visit our Site and the language you selected for your web browsing software (collectively referred to herein as "clickstream data"). We use these technologies, for example, to identify our users, to help diagnose problems with our server, and to administer and promote our and our affiliates' and business partners’ web sites and services.
We may use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, or similar technology which is industry-standard technology used by most major websites.
LINKS TO OTHER WEBSITES
HOW WE PROTECT THE SECURITY OF PERSONALLY IDENTIFIABLE INFORMATION
The security of your PII is an important concern to us. We exercise reasonable care in implementing generally accepted standards of technology security in order to protect information collected via our Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, such as firewalls and Secure Socket Layer (SSL) encryption for some of your more sensitive PII.
Unfortunately, "perfect security" does not exist on the Internet, and no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee that any information stored on our servers, or transmitted to or from a user, will be free from unauthorized access. For example, and in particular, unencrypted e-mail is not a "secure" means of communicating with us, since e-mail may be intercepted by a third party in the course of its delivery. By using our Site and corresponding with us, you acknowledge that you understand and agree to assume these risks.
We will never request that you send us any sensitive PII, such as your credit card number, password, membership number, or pin number, in an e-mail or into a web site that is not located at the eaglerider.com domain name. If you receive an e-mail or other correspondence requesting that you provide any such information via e-mail or to a web site that is not on such domain name, please do not provide such information, and report such request to our privacy officer at firstname.lastname@example.org.
In the unlikely event that we believe that the security of your PII in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail.
HOW TO CORRECT, UPDATE OR DELETE PERSONALLY IDENTIFIABLE INFORMATION THAT EAGLESHARE MAINTAINS AND/OR OPT OUT OF RECEIVING MARKETING MATERIALS FROM EAGLESHARE
You can control the methods by which we may contact you about your account, your booking
You can opt-out of our use and disclosure of your PII for marketing purposes and customer satisfaction surveys, and service fluidity and/or withdraw your prior consent for same, by the methods provided below. If you do so, your consent will be withdrawn; however, it is possible that you may receive correspondences scheduled prior to our receipt and processing of your opt-out request.
To Opt-Out of Email Campaigns: You may reply to a promotional or marketing e-mail that you have received from us by following the opt-out procedures described in the promotional or marketing email. (If you use more than one e-mail address, then send your opt-out e-mail from each of your e-mail addresses.)
At our discretion, we may also provide additional methods for you to opt-out of having your PII used or disclosed for promotional and marketing purposes, such as by clicking on a checkbox located on the page of our site on which your PII is collected, or otherwise made available when you make reservations.
If you wish to contact us to: (1) inquire about our privacy practices; (2) provide feedback and comments regarding our privacy practices; or (3) access or correct your PII we have, contact us using the contact information detailed above.
APPLICABLE LAW AND JURISDICTION