Last revised: September 9, 2022
TRIP CANCELLATION
- The host or renter can cancel the trips themselves without contacting EagleShare
- All cancellations are effective immediately
- Once the trip is canceled, the renter is no longer authorized to receive or ride the vehicle
Follow the steps below to cancel a trip:
- Log onto EagleShare and go to your Dashboard
- Click on My Trips (for renters), or My Bookings (for hosts)
- Find the trip you want to cancel
- Click on “Cancel Booking”
- Pick a cancellation reason that most closely matches your circumstances
- Review the cancellation fee, refund amount and click “Cancel My Booking”
CANCELATION RESPONSIBILITY WITH THE RENTER
Whether the renters receive a full refund, a partial refund, or no refund depends on the below circumstances:
- When they cancel the trip
- What refund method they choose
The following terms will always apply:
- Any cancellation fee is paid by the renter
- The cancellation period/time is based on the vehicle’s time zone.
- The community fee is not refundable when choosing to refund back to the Original Payment Source.
After 24 hours, we will automatically issue refunds. Your bank will take an additional 3 to 10 business days to return funds to your account.
Cancel up to 24 hours before the pick-up time:
Renters may cancel the trip up to 24 hours before the pick-up time free of charge—depending on the refund method chosen.
- If the renter chooses the refund in travel credit, we’ll refund the renter their full paid amount
- If the renter chooses the refund in the original payment source, 100% of the community fee will be deducted from the refund amount.
REFUND METHOD | CANCELATION FEE ON RENTER |
Travel Credit | $0 |
Original Payment Source | 100% of the community fee |
Cancel within 24 hours from the pick-up time:
Renters may cancel the trip within 24 hours of the pick-up time with a cancellation fee. The cancellation fee amount will depend on the refund method chosen.
- If the renter chooses the refund in travel credit, we’ll refund the renter their full paid amount minus one day's average trip cost (if the booking is a daily rental) or one hour of average trip cost (if the booking is an hourly rental) and a prorated community fee.
- If the renter chooses their refund back to their original payment source, then one day’s average trip cost (if the booking is a daily rental) or one hour of average trip cost (if the booking is an hourly rental) plus 100% of the community fee will be deducted from the refund amount.
REFUND METHOD |
CANCELLATION FEE ON RENTER |
Travel Credit |
1 day’s average trip cost (daily rental) OR 1 hour of average trip cost (hourly rental) + prorated community fee |
Original Payment Source |
1 day’s average trip cost (daily rental) OR 1 hour of average trip cost (hourly rental) + 100% of the community fee |
Cancel after the pick-up time:
Grace Period:
-
For Daily Rate Booking: 2 hours.
-
For Hourly Rate Booking: 15 minutes.
Renters may cancel the trip after the pick-up time with a cancellation fee. The cancellation fee amount will depend on canceling before or after the grace period and the refund method chosen.
Cancel within the grace period:
- If the renter chooses the refund in travel credit, we’ll refund the renter their full paid amount minus the day(s) passed plus one day’s average trip cost and a prorated community fee
-
If the renter chooses to refund back to their original payment source, we’ll refund the day(s) passed plus one day’s average trip cost plus 100% of the community fee will be deducted from the refund amount.
REFUND METHOD |
CANCELLATION FEE ON RENTER |
Travel Credit |
[(Hours passed/24) + 1] day’s average trip cost + prorated community fee. |
Original Payment Source |
[(Hours passed/24) + 1] day’s average trip cost + 100% of the community fee. |
The cancelation fee cannot exceed the total booking amount.
Cancel after the grace period:
If the renter cancels the booking after the grace period, the cancellation fee will be 100% of the Total Booking.
REFUND METHOD | CANCELLATION FEE ON RENTER |
Travel Credit | 100% of the Total Booking |
Original Payment Source | 100 % of the Total Booking |
CANCELATION RESPONSIBILITY WITH THE HOST
The host will be subject to a cancellation penalty. The amount of the cancellation penalty depends on the below circumstances.
- When they cancel the trip
- What refund method their renter chooses
The following terms will always apply:
- Any cancellation penalty is paid (debited from earnings) by the host
- Any cancellation fee is paid by the renter
- The cancellation period/time is based on the vehicle’s time zone.
- The community fee is not refundable when choosing to refund back to the Original Payment Source.
Cancel up to 24 hours before the pick-up time:
The host may cancel the booking up to 24 hours before the pick-up time free of charge—depending on the refund method chosen by the renter.
- If the renter chooses the refund in travel credit, no cancellation penalty will be applied to the host
- If the renter chooses to refund back to their original payment source, the host will be debited 100% of the community fee.
REFUND METHOD (renter chooses) |
CANCELLATION PENALTY ON HOST |
Travel Credit |
$0 |
Original Payment Source |
100% of the community fee |
Cancel within 24 hours from the pick-up time:
The host may cancel the booking within 24 hours of the pick-up time. The amount of the host’s cancellation penalty depends on the refund method that the renter chooses.
- If the renter chooses the refund in travel credit, then the host will be debited for one day’s average trip cost (if the booking is a daily rental) or one-hour average trip cost (if the booking is an hourly rental) plus a prorated community fee
- If the renter chooses to refund back to their original payment source, the host will be debited for one day’s average trip (if the booking is a daily rental) or one-hour average trip cost (if the booking is an hourly rental) cost plus 100% of the community fee.
REFUND METHOD (renter chooses) |
CANCELLATION PENALTY ON HOST |
Travel Credit |
1 day’s average trip cost (daily rental) OR 1 hour of average trip cost (hourly rental) + a prorated community fee |
Original Payment Source |
1 day’s average trip cost (daily rental) OR 1 hour of average trip cost (hourly rental) + 100% of the community fee |
Cancel after the pick-up time:
Grace Period
- For Daily Rate Booking: 2 hours
- For Hourly Rate Booking: 15 minutes.
The host may cancel the trip after the pick-up time. The amount of the host’s cancellation penalty depends on the refund method that the renter chooses.
Cancelation within the grace period:
- If the renter chooses the refund in travel credit, the host will be debited for the days passed plus one day’s average trip cost and a prorated community fee
-
If the renter chooses to refund back to their original payment source, then the host will be debited for the days passed plus one day’s average trip cost and 100% of the community fee.
REFUND METHOD (renter chooses) |
CANCELLATION PENALTY ON HOST |
Travel Credit |
(Days passed + 1) day’s average trip cost + prorated service fee. Cannot exceed the total booking amount |
Original Payment Source |
(Days passed + 1) day’s average trip cost + 100% service fees. Cannot exceed the total booking amount. |
The cancellation fee cannot exceed the total booking amount.
GENERAL POLICIES
No Show
NO REFUNDS will be issued for No Show. If a renter or a host fails to cancel and does not show up within 2 hours (for daily rental) or 15 mins (for hourly rental) of the scheduled pick-up time, it is considered a No Show. The renter and host are encouraged to work in good faith to cancel and re-schedule another pick-up time for the remaining days if any.